Case Studies

Charles Kendall Procurement and Charles Kendall Packing recently collaborated on a project to procure and ship a number of Arabian boats to Oman. The boats were purchased for the new museum, 'Oman Across All Ages', in Nizwa, Oman.

Charles Kendall was engaged by NSW Health Infrastructure (HI) to review and realign the financial, contractual, procurement and project reporting requirements in its Procure-to-Pay (P2P) process. Migrating HI's $10M in projects and programs from paper-based to electronic procurement management, Charles Kendall improved efficiency both within HI's three-person team and for external stakeholders.

LinkWater (now Seqwater), the Queensland Government Statutory Authority responsible for water infrastructure throughout Southeast Queensland, engaged Charles Kendall to assist with tendering, contract execution, and the development and implementation of a strategic Procure to Pay (P2P) process. Charles Kendall delivered a number of critical procurement activities, achieving over $1.6 million in savings for a number of LinkWater's business units over the 2012-13 financial year.

TransLink Transit Authority, the Queensland government authority in charge of public transport across Southeast Queensland, engaged Charles Kendall to conduct an external review of its contact centre operations. Charles Kendall successfully oversaw procurement activities throughout the review process and achieved the objective of engaging an experienced provider to cater for TransLink's 112,000 monthly contact centre calls.

UnityWater, a statutory body providing water and sewerage services to the Moreton Bay and Sunshine Coast regions, engaged Charles Kendall to compose its Capital Works Annual Procurement Plan. We delivered a timely and highly structured procurement plan that clearly outlined scope and spend strategies, while enabling compliance with both State Government and Competition Authority policies.

SunWater Ltd engaged Charles Kendall to undertake a review of its procurement process to identify improvements and provide recommendations for better managing its procurement practices with regards to its $7 billion in water infrastructure assets (40% of all water used commercially in Queensland).

The Department of Transport and Main Roads (TMR) engaged Charles Kendall to embed Procurement Value Management (PVM) into the organisation and deliver savings. Charles Kendall delivered the PVM project on time and within budget, providing a consistent plan and structure to achieve estimated procurement savings of $140 million.

Santos engaged Charles Kendall to provide additional in-house support to the Contracts and Procurement (C&P) department to assist in establishing strategies and contracts during the Gladstone Liquefied Natural Gas (GLNG) project, a US$18.5 billion gas export venture scheduled for delivery in early 2015. We successfully aided in the delivery of procurement activities, enabling financial savings and ensuring stakeholder satisfaction.

The Department of Transport and Main Roads (TMR) engaged Charles Kendall Australia to evaluate, assess and provide recommendations on potential improvements to their procurement category management function. Charles Kendall Australia delivered a comprehensive report and offered a number of options and strategies for improvements to the department's capabilities and competency.