Health Infrastructure Procurement Review

Health Infrastructure Procurement Review

Charles Kendall was engaged by NSW Health Infrastructure (HI) to review and realign the financial, contractual, procurement and project reporting requirements in its Procure-to-Pay (P2P) process. Migrating HI's $10M in projects and programs from paper-based to electronic procurement management, Charles Kendall improved efficiency both within HI's three-person team and for external stakeholders.

The Challenge

  • Identification of all existing manual procurement process flows and forms;
  • Identification of opportunities to streamline these existing process flows and forms;
  • Development of new process flows and forms.

Our Approach

  • Phase 1: Establish a baseline for existing processes and identify opportunities for improved efficiency;
  • Phase 2: Based on findings in Phase 1, define requirements for improvements and optimisation across Processes, Forms and User Interface;
  • Phase 3: Implement all optimisations defined and approved in Phase 2.


  • Procurement processes reduced from twelve to five;
  • Remaining five processes rationalised and mapped into flowcharts for easy adherence and implementation;
  • Interactive user guide and simplified printable manual, along with electronic form/audit trial tool ready for integration with HI portal.