Case studies

In 2011, the Millennium Challenge Corporation agreed to provide funding to the Government of Indonesia (GoI) for various projects, including the Procurement Modernisation Project (PMP) that ran from 2012 to 2018 with the objective of reducing poverty through economic growth. This project was carried out through Millennium Challenge Account Indonesia (MCA-I) and the National Public Procurement agency (LKPP) with the intention to improve the procurement function in Indonesia, through three key projects, one of which was the Human Resource Development (HRD) Project. Charles Kendall Australia was engaged to provide specialist advisory and project management services to achieve the objectives of PMP and sustain long term success.

Broadspectrum is a facilities management organisation that operates in a complex matrix organisation, with five service lines across three major sectors servicing across nine industries, four of which are NSW Government. Charles Kendall Australia (CKA) was engaged for the role of a Category Specialist to service the Materials & Equipment and Supply Chain & Logistics categories whilst the organisation was undergoing significant internal restructure.

The Department of Transport and Main Roads (TMR) engaged Charles Kendall Australia (CKA) to evaluate, assess and provide recommendations on potential improvements to their procurement category management function. CKA delivered a comprehensive report and offered a number of options and strategies for improvements to the department's capabilities and competency.

CPL – Choice, Passion, Life is a not-for- profit organisation providing disability, therapy, employment and aged care services across Queensland. Following a comprehensive procurement review and the provision of ad-hoc contract review and negotiation services, CPL engaged Charles Kendall Australia (CKA) to deliver procurement services on an on-going basis. The engagement started in May 2017 and is still thriving as of today. The outcomes outlined in this case study were all achieved by June 2018.

Charles Kendall Australia (CKA) was engaged by NSW Health Infrastructure (HI) to review and realign the financial, contractual, procurement and project reporting requirements in its Procure-to-Pay (P2P) process. Migrating HI's $10M in projects and programs from paper-based to electronic procurement management, CKA improved efficiency both within HI's three-person team and for external stakeholders.

A government organisation engaged Charles Kendall Australia (CKA) to develop and deliver customised training to all Operational Managers across the state to improve procurement and contract management skills and knowledge. CKA successfully delivered on the objectives, improving contract and procurement performance, compliance and staff skill levels.

The Planning Group within Department of Local Government, Infrastructure and Planning (DILGP), contributes to policy and legislation as well as delivers reform for planning and development assessment throughout Queensland. Upon experiencing delays and difficulties coordinating procurement-related activities, Charles Kendall Australia (CKA) was requested to provide the necessary support to the Planning Group.

Origin Energy is one of Australia’s leading integrated energy companies; supplying electricity to 4.2 million customers and developing and producing natural gas. At a time of peak activity and when the organisation was also undergoing a significant restructure, Origin Energy engaged CKA for the role of category specialist to service the Water Solutions team and the Non-Production Facilities, People and Logistics team.

At the time of engagement, the procurement function within Department of State Development (DSD) provided procurement services to within DSD, as well as to Department of Local Government, Infrastructure and Planning including subordinate groups and entities, such as Economic Development Queensland (EDQ). A machinery of government change, throughout 2012 to 2015, led to ambiguity of responsibilities and, therefore, concern with respect to the efficiency and effectiveness of EDQ’s procurement practices.